Citrix Hosted Desktop Getting Started

This guide shows how to connect to your Citrix hosted desktop or application.

Before you get started

If you have not used Citrix on your machine before it’s best to download and install Citrix Workspace.
Windows: https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
Mac: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

If it installed you will see a blue Citrix icon in your taskbar  

If the application asks for an account enter https://citrix.sdhosted.co.uk/

Signing In

You can login by double clicking the Citrix icon in your taskbar or by going to the sign in page:
https://citrix.sdhosted.co.uk/

You will need to approve your login with the Duo MFA app from your mobile phone.
If you have not set this up yet you will be shown on-screen instructions.

You will then be presented with your desktop(s) via StoreFront.

Click on one to launch it. You can also click the little down arrow underneath to get further options.

Desktop Viewer

While in Citrix desktop you will have a black dropdown toolbar available.

Home Minimises your Citrix session and takes you back to your regular PC
Full-screen Will make Citrix full screen. If you have two monitors and want your session on both screens then first drag the window so it covers both screens, then press the Full-Screen button.
Preferences If you accidentally denied access to local files, your webcam or microphone you can go here to allow access or change the settings.
Disconnect This will disconnect from your session. It does not log you out. When you connect again you will return to where you left off.

Closing Your Session

It is important to logout when you are finished working for the day/session. This frees up resources and makes sure you don’t loose your work.

You can do this by clicking Start, clicking on your User icon and choosing Sign out.

You can also find a red LOG OFF icon on your desktop that does the same thing if you prefer.